Privacy Policy — net29

1 Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information that identifies or could reasonably identify a natural person, directly or indirectly, including name, email address, IP address, payment details, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, erasure, or destruction.
• "Platform" means the net29 website at https://net29.cam, all sub-pages, mobile-optimized versions, and any associated tools or features.
• "Member" / "You" means any individual who registers an account with net29 or otherwise accesses the Platform.
• "KYC" means Know Your Customer — the identity and address verification process required under net29's compliance obligations.
• "Data Controller" means net29, which determines the purposes and means of Processing your Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of net29, under a written data-processing agreement.
• "Sensitive Data" means Personal Data revealing racial or ethnic origin, political opinions, religious beliefs, health data, financial details, or biometric data used for identification purposes.

2 Scope & Data Controller

This Policy applies to all Personal Data collected by net29 in connection with your use of the Platform, regardless of the device or connection method used to access it.

net29 operates as the Data Controller for all Personal Data collected through the Platform. Net29 is an internationally licensed and regulated online betting and gaming operator. The Platform is directed primarily at adult players in Indonesia who prefer an English-language betting environment.

If you have any questions about how net29 handles your Personal Data, or if you wish to exercise any of your data rights set out in Section 11, please contact us at: [email protected].

3 Data We Collect

Net29 collects the following categories of Personal Data:

Net29 does not intentionally collect Sensitive Data beyond what is strictly required for identity verification (e.g., a photograph of your KTP and selfie). We do not collect data on religious beliefs, political opinions, or health conditions.

4 How We Collect Your Data

Net29 collects Personal Data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC, making deposits or withdrawals, contacting support, or responding to surveys and promotions.
• Automated technologies: When you access the Platform, our servers automatically record Technical Data and Usage Data through cookies, log files, pixel tags, and similar tracking mechanisms (see Section 8).
• Third-party payment providers: When you use BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or other approved payment channels, transaction confirmation data is relayed to net29 by the payment provider.
• KYC and identity verification partners: Net29 may use specialist third-party KYC service providers to verify documents. These providers may return identity match results and risk scores to net29.
• Fraud prevention services: Net29 may receive data from third-party fraud prevention and anti-money-laundering services to help identify and prevent fraudulent activity on the Platform.

5 Legal Basis for Processing

Net29 processes your Personal Data on one or more of the following legal bases:

• Contractual necessity: Processing required to provide the services you have contracted for — including account creation, deposits, withdrawals, game access, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC obligations, anti-money-laundering requirements, and data retention mandates.
• Legitimate interests: Processing necessary for net29's legitimate business interests, including fraud prevention, platform security, service improvement, and responsible gaming monitoring — provided these interests are not overridden by your fundamental rights.
• Consent: Where net29 relies on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

6 How We Use Your Data

Net29 uses your Personal Data for the following purposes:

• To create, maintain, and manage your Member Account.
• To process deposits and withdrawals via Indonesian banking and e-wallet channels including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay.
• To verify your identity and age (21+) in compliance with our KYC obligations, and to prevent underage gambling.
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other illegal activity on the Platform.
• To deliver the games, sports markets, and features you access — including football betting, togel (Indonesia's traditional numbers lottery) draws, live casino tables, and slot games.
• To personalize your Platform experience, including surfacing relevant promotions and game recommendations based on your playing history.
• To communicate with you regarding your Account, including transaction confirmations, security alerts, and support responses.
• To send you promotional offers, bonus notifications, and marketing communications — but only where you have opted in or where we have a legitimate interest, subject always to your right to opt out.
• To monitor and enforce responsible gaming — including flagging accounts that exhibit patterns consistent with problem gambling behavior and triggering responsible gaming interventions where appropriate.
• To analyze Platform usage patterns to improve our products, fix technical issues, and enhance the overall member experience.
• To fulfill any legal or regulatory obligations imposed on net29 as a licensed gaming operator.

7 Data Sharing & Disclosure

Net29 does not sell your Personal Data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive transaction data to process your deposits and withdrawals.
• KYC and identity verification providers: Specialist verification services receive your identity documents and return verification outcomes to net29. These providers operate under strict data-processing agreements and may not use your data for any independent purpose.
• Fraud prevention and anti-money-laundering services: Net29 may share limited data with third-party risk management services to detect and prevent fraudulent transactions and illegal financial activity.
• Game content providers: Game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Pocket Games Soft) may receive a session token and wagering data necessary to deliver game content. No personally identifiable information is transmitted beyond what is required.
• Legal and regulatory authorities: Net29 may disclose your Personal Data to government bodies, regulators, courts, or law enforcement where required to do so by law, regulation, or binding legal process. Net29 will endeavor to notify you of such disclosures where legally permitted.
• Professional advisors: Lawyers, auditors, and compliance consultants who are bound by professional confidentiality obligations and who need access to data to provide services to net29.
• Business transfers: In the event of a merger, acquisition, or sale of all or a substantial part of net29's business, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

8 Cookies & Tracking Technologies

Net29 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for core Platform functionality, including maintaining your login session, processing transactions, and enabling security features. These cannot be disabled.
• Performance cookies: Collect anonymized data about how Members use the Platform (e.g., pages visited, error messages encountered) to help us identify technical issues and improve performance.
• Functional cookies: Remember your preferences (e.g., language, display settings, last-used payment method) to provide a more personalized experience.
• Analytics cookies: Used to analyze aggregate traffic patterns and Member behavior across the Platform, helping net29 understand which features are most valuable and where improvements are needed.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. Net29 does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising.

9 Data Security

Net29 implements industry-standard technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• AES-256 encryption for all Personal Data stored at rest on net29 servers.
• TLS 1.3 encryption for all data transmitted between your device and the Platform.
• Two-factor authentication (2FA) available for all Member Accounts.
• Real-time fraud detection and anomaly monitoring across all transactions and login events.
• Access controls ensuring that only authorized net29 personnel with a genuine business need can access Member data, on a least-privilege basis.
• Regular third-party security audits and penetration testing of the Platform infrastructure.
• Incident response procedures with defined timelines for detecting, containing, and notifying affected individuals of any data breach.

10 Data Retention

Net29 retains Personal Data for as long as is necessary to fulfill the purposes set out in this Policy, subject to the following general retention principles:

• Active account data: Retained throughout the duration of your account's active period.
• Transaction and betting records: Retained for a minimum of 5 years following each transaction, in line with standard financial record-keeping requirements applicable to regulated gaming operators.
• KYC and identity verification documents: Retained for a minimum of 5 years following account closure, or longer where required by applicable law or regulatory direction.
• Communications records (support transcripts, emails): Retained for 2 years following the date of the communication.
• Marketing preference records: Retained until you withdraw consent or close your account, plus a short additional period to demonstrate compliance.

When Personal Data is no longer required for its stated purpose and no legal retention obligation applies, net29 will securely delete or irreversibly anonymize it.

11 Your Privacy Rights

Subject to applicable law, you have the following rights in respect of your Personal Data held by net29:

To exercise any of these rights, please submit a written request to [email protected] with "Privacy Rights Request" in the subject line. Net29 will acknowledge your request within 5 business days and respond substantively within 30 calendar days. In complex cases, we may extend this period by a further 30 days with prior notification.

Some rights may be limited where net29 has a legal obligation to retain or continue processing certain data (e.g., transaction records required for anti-money-laundering compliance). Where an exemption applies, we will clearly explain the reason for the limitation.

12 Children's Privacy

The net29 Platform is strictly for adults aged 21 and over. Net29 does not knowingly collect Personal Data from individuals under the age of 21. If you believe that a minor has accessed the Platform or provided us with Personal Data, please contact us immediately at [email protected].

Upon receiving a credible report of underage access, net29 will close the relevant Account, delete any associated Personal Data to the extent legally permissible, and take appropriate steps to prevent future underage access.

13 International Data Transfers

Net29 operates internationally, and your Personal Data may be processed in countries outside Indonesia. Where data is transferred internationally, net29 ensures that appropriate safeguards are in place, which may include:

• Standard contractual clauses approved by relevant data protection authorities.
• Data-processing agreements with all Data Processors that contain equivalent data protection obligations to those set out in this Policy.
• Transfers to jurisdictions with adequacy decisions or recognized data protection frameworks.

If you would like further information about the specific safeguards applied to international transfers of your data, please contact [email protected].

14 Third-Party Links

The net29 Platform may contain references to third-party services (such as game studios or payment providers). This Privacy Policy applies exclusively to data processed by net29. Net29 is not responsible for the privacy practices of any third-party provider. We encourage you to read the privacy policies of any third-party service you use in connection with the Platform.

15 Policy Amendments

Net29 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will post the revised Policy on this page with an updated "Last Updated" date. For significant changes affecting your rights, net29 will additionally notify you by email to the address registered on your Account.

Your continued use of the Platform after any amendment becomes effective constitutes your acceptance of the revised Policy. If you do not agree with any changes, you may close your Account by contacting [email protected].

16 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data, please contact net29 through any of the following channels:

If you are not satisfied with net29's response to a privacy concern, you have the right to escalate your complaint to a relevant data protection supervisory authority in the jurisdiction where you reside or where the alleged breach occurred.